Basic Biz English课件 Lesson 10 Telephoning 1学习专业资料.ppt

BizEnglishforBeginnersLesson10Telephoning1WebInternationalEnglishToinsertyourcompanylogoonthisslideFromtheInsertMenuSelect“Picture”LocateyourlogofileClickOKToresizethelogoClickanywhereinsidethelogo.Theboxesthatappearoutsidethelogoareknownas“resizehandles.”Usethesetoresizetheobject.Ifyouholddowntheshiftkeybeforeusingtheresizehandles,youwillmaintaintheproportionsoftheobjectyouwishtoresize.

DiscussionWhattypeofphonedoyouhaveatwork?Canyouseewhoiscalling?Doesithaveaheadsetsothatyourhandsarefree?Howmanycallsdoyougeteachday?Whocallsyou?Whatdotheycallabout?Somepeoplelikechattingonthephone.Doyou?Doyouthinktalkingonthephoneatworkisstressful?

Takingandleavingmessages

Workwithapartner.MatchthesentencesinAwiththecorrectanswerinBAB1.CouldIspeaktoHattieZhouplease?a.Thankyouforyourhelp.Goodbye2.Who’scallingplease?b.Certainly.Holdononemomentplease3.CanItakeamessage?c.ThisisKelvinJonesfromEllicod4.CouldItakeyournumberplease?d.Yes,couldyouaskhertocallmeback?5.I’llgiveherthemessagee.It’s0033–251-25874

Telephonelanguage1C=CallerR=ReceiverIdentifyingthecallerR:Who’scallingplease?C:Thisis(name)GivingareasonforcallingC:I’mcallingabout(myvisit)C:It’sabout(yourvisitnextweek)AskingthecallertowaitR:HoldthelinepleaseR:Onemoment,please

Telephonelanguage2

C=CallerR=ReceiverGivingreasonsforabsenceR:I’mafraid(he’sinameeting/atlunch/outoftheoffice)LeavingamessageR:CanItakeamessage?C:Couldyouaskhimtocallmeback?C:Couldyoutellhimthat…?R:I’llgivehimthemessageClosingC:ThankyouforyourhelpR:Thankyouforcalling

Thankyouforyourattention