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ITServiceContinuityManagementProcessFlow
TheContinuousChallengeBusinessContinuity
TheContinuousChallenge
BusinessFactors
Ongoing
OngoingImplementationAnalysis
AvailabilityRequirementsAssessmentRecovery
Availability
Requirements
Assessment
Recovery
ImpactPlan
Impact
Plan
RiskCost
TheBusinessContinuityPlanmustbethestartingpointfortheITRecoveryplan.
SettingtheSCOPEoftheprocessisessentiallylookingtoseewhat
SettingtheSCOPEoftheprocessisessentiallylookingtoseewhatneedstobeincludedaspartoftherecoveryintheeventofadisaster.
BusinessImpactAnalysisdisasterotherfunctionalareas(awayfromI.T)aremorecriticalandalleffortstoreturnthoseareastonormaloperationmustbe
Business
Impact
Analysis
ITServiceContinuityManagementisoneprocess
areathatcanberunasaproject;theimplementation
phase.Thejobofestablishingtheactualrecovery
sites,establishingroles,rulesandprocedurescanall
bedefinedastasksandassignedtoindividualsand
trackedforcompletion.
Development
Development
Oncetherecovery
solutionisdeveloped
thereisa
requirementto
actuallyestablishthe
sites,create
connectivitylinksto
Implementationexternalpartners
Implementation
TheDeming
cycleofPlan-Do-
Thisflowcharthasaspecific
Thisflowcharthasaspecific
processfocus,butalso
indicateswhereother
processescontribute.
Planningtherecoveryprocesswillrequire
stronginteractionwithotherprocessareas
(especiallyServiceLevelManagementto
ensurethatcustomerexpectationsare
managedandcostsareapproved).
Planning
Planning
InitialTestingWhenthetimecomes…anditwillcome…howwillyourespond?DonothingReverttoPapersystemsRelyonReciprocalagreementsItmaysoundstrange,butDo nothingisan acceptable strategy.It requiresbesteffortsto
InitialTesting
Whenthetimecomes…
anditwillcome…how
will
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