eBay收到货产品有问题邮件模板.doc

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2024-12-20 发布于广东
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eBay收到货产品有问题邮件模板.doc

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收到货产品有问题

1、收到货说有问题，要提供照片(发错颜色、货物、有缺陷等)

Dearfriend,

Wearequitesorryforthissituation.Couldyoupleasesendusthepicturesaboutthisproblem?

Andwewillsolveitforyou.Pleasedon’tworry.

Ifanyothersituations,plsfeelfreetotellme.

Hopetohearfromyousoon.

Haveaniceday.

2、货物有问题，但又不想/能提供照片的

Dearfriend,

We’resosorryfortheunsatisfiedpurchase.We’dliketosolvetheproblem,butweneedtheevidencethatcanshowsthetruth.

Butifnopicturestoshowtheproblem.It’snotreasonable.It’snotaboutthemoney,it’sabouttheprinciple.

Ifyouthinkitwasbroken,youcouldsendthepictureandwewillsolveassoonaspossible.Asahonestseller,wearenotwillingtoletourdearvaluedcustomersufferanylosses.Icanunderstandyou.Butwehopeyoucouldunderstandus.Couldyoumakesometrytotakethephotos?Anysituations,plscontactusfirstly,webelivethatgoodcommunicationswillsolvetheproblem.

Hopetoreceiveyourpicturesoon.

Haveaniceday.

3、顾客发来图片，根据情况引导退部分或全额款(错误在我方)

Dearfriend,

We’resosorryfortheunsatisfiedpurchase.We’rewillingtosolvetheproblem.

Sorryforthepoorquality,thiskindoftheproductwhatyouboughtistoohot,maybesomethingsgowronginproduction.Wehavecontactedmanufacturer,tellthemtoimproveassoonaspossible.

Asahonestseller,wearenotwillingtoletourdearvaluedcustomersufferanylosses.Wearewillingtoofferapartial/fullrefundtoyouasoursincereapology,isthatokforyou?

Orifyouhaveanyotherideas,plsfeelfreetotellme.Iwilltrymybesttosatisfiedyou.

Lookingforwardtohearyousoon.

Onceagain,wesendoursincereapology.

Haveaniceday.

或

Dearfriend,

Weareterriblysorryforthebrokenitem;weunderstandhowdisappointedyouwillbeaboutgettingabrokenitemafterwaitingforsolong.Theitemmightbedamagedduringtheshipment.Theshipmentisalsosomethingwecanhardlycontrol,butwearewillingtorefundallthepaymenttoyo