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KnowledgeManagementStrategiestoImproveBusinessPerformanceChrisPaladinoMarch11,2002(703)947-2394KnowledgeTechnologies2002
TopicsKMApproachesImplementationFrameworkSuccessFactorsQuestions
01KMDefinition03KnowledgeSpiral02KMConsiderations04AccentureKMModelKMApproaches
KMDefinitionAcollaborativeandsystematicprocessforacquiring,creating,synthesizing,andsharinginformation,insights,andexperiencestoachieveorganizationalgoals.
KMConsiderations?Accenture,2002Howdoyoucreateacultureforsharing?Whichpeopleneedtobeempoweredtocontributetherightknowledge?Areprioritiesalignedwithmeasurements?Aretherightprocessesinplaceto
-capture,refine,andcreateknowledge
-disseminate,share,andapplyknowledgetodeliverbusinessvalue?Whattoolsarecurrentlyinplace?Whattoolsareneededtoenabletheenvironment?Howdoyoufillthegap?WhichfactorsarecriticalformybusinessthatcanbeaddressedbyKnowledgeManagement?Whichknowledgeaddsthemostvalue?Whatarethehighestpriorityinitiatives?Althoughmanycompaniesrecognizetheimportanceofamoreeffectiveuseoftheirknowledge,moststrugglewithwheretostart.StrategyTechnologyPeopleProcess
KnowledgeSpiralNonaka,I.AndH.Takeuchi,TheKnowledge-CreatingCompany.NewYork:OxfordUniv.Press,1995.CollaborationExternalizationCombinationInternalization2134MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussionForumsContentManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledgeMappingDataMiningSynthesizedKnowledge
AccentureKMModelWorkModelsTransactionModelExpertModelIntegrationModelNetworkModelSystematic,repeatableworkHighlyreliantonformalprocesses,methodologies,orstandardsDependentontightintegrationacrossfunctionalboundariesRoutineworkHighlyreliantonformalproceduresandtrainingDependentonindividualworkersandenforcementofstrictrulesImprovisationalworkHighlyreliantondeep
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