2008 esl podcast与生气客户一起销售.pdfVIP

EnglishasaSecondLanguagePodcast

ESLPodcast436–DealingWithanAngryClient

GLOSSARY

certainly–definitely;clearly;withoutanydoubt;obviously

*Buyingthathouselastyearwascertainlyagooddecisionbecauseit’salready

worth$20,000morethanweboughtitfor!

awful–horrible;terrible;verybad

*Theyservedanawfulsoupthatnobodyatebecauseittastedsobad.

substitution–thereplacementofonethingwithanother;theuseofonethingin

anotherthing’splace

*TheteammadeasubstitutionandhadManuelplayinsteadofRyan.

onbehalfof(someoneorsomething)–forsomeoneorsomething;doing

somethingforsomeonebecauseheorshecannotdoit;asarepresentativefor

someoneorsomething

*Onbehalfofeveryonewhoworkedonthisfilm,I’dliketothankthejudgesfor

givingusthisaward.

sincerely–honestlyandopenly,withoutlyingorpretending

*I’msincerelysorrytohearthatyourmotherhaspassedaway.

magnitude–size;amount

*It’sdifficultformanypeopletounderstandthemagnitudeoftheproblemsthat

globalwarmingwillcause.

slogan–ashortphrasethatisusedinadvertisementsorrepeatedoften,usually

tomakepeoplebuyaproductorvoteinaparticularway

*Theialcandidate’ssloganwas,“Nonewtaxes.”

toget(something)–tofullyunderstandsomething

*Shetriedtoexplaintheproblemtoherboss,buthejustdoesn’tgetit.

laughingstock–someonewhohasdonesomethingsillyorstupid,soother

peoplelaughathimorheranddon’ttakehimorherseriously

*Bernicewasthelaughingstockofthehighschoolwhenshefelldownduringthe

dance.

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