《国际人才英语教程高级》教师手册Going_Global_Advanced_U3.pdf

《国际人才英语教程高级》教师手册

Referenceanswers

CASE2Howcantheyhandlethelast-minutechange？

Casebriefing

Referenceanswers

1

1)available

2)powersystem

3)Negotiate

4)solution

5)apologizing

2ThefollowinganswerisfortheT’sreference.

Theconsequencesoflast-minutechangesmayincludethefollowing:

1.Participantsbeingforcedtomakechangesaccordingly,causingmajorfinancial

losses.

2.Audiencesnotbeinginformedintime,reducingsatisfactionlevels.

3.Legalconsequences.

4.Publicrelationscrises.

Scripts

LiuYang:HiMonica,doyouhaveaminute?

Monica：I’mnotbusynow,butIhaveaclientmeetinginhalfanhour.

LiuYang:Alright.I’llbebrief.Wehaveencounteredaproblemwiththe

internationalbookfairthatweplantoholdinthreeweeks.Ithinkyou

needtohaveallthedetailsassoonaspossible.

Monica：OK,whathappened？

LiuYang:I’vejustreceivedacallfromtheconventioncenter.Itsmanagement

phonedtoinformusthattheconferencehallswebookedforthe

internationalbookfairarenolongeravailableduringthedesignated

periodduetoanunforeseenpowerfailure.Thevenuemanagement

explainedthattheyneededafewweekstoconductathoroughcheck

ontheirpowersystemtopreventanyfurtherrisks.So,wemayneedto

makeanemergencyplan.

Monica：Iunderstand.Thismustbequiteachallenge,LiuYang.Doyouhave

anyideasonhowtoproceed?

LiuYang:Yes.Ithinkweshouldfirstfindasolutiontominimizeourlosses

sincewehavemadeextensivepreparationsfortheevent,andmany

publishinghouseshavealreadyregistered.

Monica：Yes,that’sexactlywhatIwasthinking.Whatcanwedotoaddressthe

issue?

LiuYang:Ithinklitigationornegotiationcouldbeourbestoption.

Monica：Right.But,litigationmayharmourrelationshipwiththeconvention