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《国际人才英语教程高级》教师手册
Referenceanswers
CASE2Howcantheyhandlethelast-minutechange？
Casebriefing
Referenceanswers
1
1)available
2)powersystem
3)Negotiate
4)solution
5)apologizing
2ThefollowinganswerisfortheT’sreference.
Theconsequencesoflast-minutechangesmayincludethefollowing:
1.Participantsbeingforcedtomakechangesaccordingly,causingmajorfinancial
losses.
2.Audiencesnotbeinginformedintime,reducingsatisfactionlevels.
3.Legalconsequences.
4.Publicrelationscrises.
Scripts
LiuYang:HiMonica,doyouhaveaminute?
Monica：I’mnotbusynow,butIhaveaclientmeetinginhalfanhour.
LiuYang:Alright.I’llbebrief.Wehaveencounteredaproblemwiththe
internationalbookfairthatweplantoholdinthreeweeks.Ithinkyou
needtohaveallthedetailsassoonaspossible.
Monica：OK,whathappened？
LiuYang:I’vejustreceivedacallfromtheconventioncenter.Itsmanagement
phonedtoinformusthattheconferencehallswebookedforthe
internationalbookfairarenolongeravailableduringthedesignated
periodduetoanunforeseenpowerfailure.Thevenuemanagement
explainedthattheyneededafewweekstoconductathoroughcheck
ontheirpowersystemtopreventanyfurtherrisks.So,wemayneedto
makeanemergencyplan.
Monica：Iunderstand.Thismustbequiteachallenge,LiuYang.Doyouhave
anyideasonhowtoproceed?
LiuYang:Yes.Ithinkweshouldfirstfindasolutiontominimizeourlosses
sincewehavemadeextensivepreparationsfortheevent,andmany
publishinghouseshavealreadyregistered.
Monica：Yes,that’sexactlywhatIwasthinking.Whatcanwedotoaddressthe
issue?
LiuYang:Ithinklitigationornegotiationcouldbeourbestoption.
Monica：Right.But,litigationmayharmourrelationshipwiththeconvention
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