英语外贸口语模拟测试题集及解答示例.docVIP

英语外贸口语模拟测试题集及解答示例

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1.请首先在试卷的标封处填写您的姓名，身份证号和地址名称。

2.请仔细阅读各种题目，在规定的位置填写您的答案。

一、单选题

1.在与外国客户洽谈时，以下哪种表达方式最符合礼貌和专业的交流风格？

A.Thisismylastoffer,takeitorleaveit.

B.Ibelievewecanfindamutuallybeneficialagreement.

C.Youremakingabigmistakeifyoudontacceptthisoffer.

D.Idontthinkwecanetoanagreementonthispoint.

2.在描述产品特点时，以下哪个选项最能够吸引客户的注意？

A.Ourproductischeaperthanthepetition.

B.Ourproducthasalongerlifespanthanothermodels.

C.Ourproductisthecheapestonthemarket.

D.Ourproductissimilartotheothers,butitsjustabitcheaper.

3.当客户提出对产品颜色不满意时，以下哪种回应策略最合适？

A.Wecantchangethecolor;itsastandardfeature.

B.Letmecheckifwehaveanyalternativecolorsavailable.

C.Wedontusuallycatertoindividualcolorpreferences.

D.Thatsanunusualrequest;letsdiscussifitspossible.

4.在处理客户投诉时，以下哪种做法最有助于解决问题？

A.Complaintsarenotwelehere;wedonthandlethem.

B.Welllookintotheissueandgetbacktoyouwithasolution.

C.Weresorry,buttheresnothingwecandoaboutit.

D.Yourplaintisinvalid;itsnotourresponsibility.

5.当客户询问产品的付款方式时，以下哪个选项最适合作为回答？

A.Weonlyacceptcashpayments.

B.Youcanpayviacreditcardorbanktransfer.

C.Werequirepaymentinfullbeforeshippingtheproduct.

D.Paymenttermsarenotdiscusseduntilthecontractissigned.

6.在介绍产品售后服务时，以下哪个描述最能增加客户的信任？

A.Weprovideaoneyearwarrantyonallproducts.

B.Ifyourenotsatisfied,wellgiveyouafullrefund.

C.Ourproductsareverydurable;youwontneedservice.

D.Ourserviceteamisavailableforanyqueriesorissues.

7.当客户询问产品的出口手续时，以下哪种回答方式最专业？

A.Youneedtoarrangeforexportclearance.

B.Wehandleallexportformalitiesforyou.

C.Itsyourresponsibilitytoplywithexportregulations.

D.Youshouldconsultwith