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中国callcenter外包投资项目咨询报告.pptx

中国callcenter外包投资项目咨询报告.pptx

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ENTRYFORPROFIT

TRANS-COSMOSINC.CHINAENTRYSTRATEGYPRESENTATION;AGENDA;;CHINAISBECOMINGAHIGHLYDYNAMICCCMARKET;CCOURSOURCERSAREEMERGINGBUTSTILLEXPLORING(I);Currently,onlylow-price/standardservicevendorsareprofitable

Utilization,andtherefore,long-termcustomers,isthekeyforprofitability

However,high-pricedoutsourcingsolutionsnotwidelyacceptedbythemarket

Butinthelong-run,webelievehigh-endserviceswillbevaluedbycustomers

Weareencouragedbyrecentpositivenewsonclients’long-termcommitmentstohigh-endoutsourcers

WithChina’spendingWTOEntryandcontinuedeconomicgrowth,webelieveit’sthedirection

High-endoutsourcerscanwinthegamebyaggressivelyestablishinglong-termclientbase,andtargetingvariousoutsourcingopportunitiesalongthevaluechain

Fivesuccessfulstrategiesidentifiedfornewcustomerdevelopment

Telemarketingandvalue-addedinformationservicemostlikelytobeoutsourced;TCISHOULDPARTNERWITHRIGHTLOCALCCOUTSOURCERS;EC:ONLYSOFTWAREFIRMSANDSIsWORTHPURSUING;TCI-TJ:RSTRUCTURINGANDBUILDINGSTRATEGICALLIANCES;;CCMERELYABUSINESSPRACTICEBEFORE1997;Highertelecompenetration;CCINDUSTRYWILLREACH330-370KSEATSIN2010;TOP-DOWNAPPROACHREVEALSAPROMISINGENDGAME;REDUCINGTELECOMCHARGESWILLBOOSTFIXED-LINEADOPTION;TELECOMISTHEMOSTSIGNIFICANTCCUSERNOW

Bottom-upAnalysis;EXPERTOPINIONSREVEALAMARKETOF145,000IN2004;;CHINACCUSERBASEVERYDIFFERENTFROMU.S.;;THREECRITERIATODISTINGUISHCOREANDNON-COREAREA;;;ADMIN-DRIVENSEGMENT:MOSTIMPORTANTFORNOW;HOWEVERDEMANDEXPECTEDTOFLUCTUATEINTHEFUTURE;UNIQUETHREE-TIERDECISIONMAKINGPROCESS

SystemIntegratorsShouldPutEffortstoAll;OUTSOURCINGALMOSTNEVERANOPTIONFORADMIN-DRIVENCOMPANIES;SERVICE-ORIENTEDSEGMENT:ADRIVERFORLONG-TERMCCPENETRATION;MOREINDUSTRIESARELIKELYTOADOPTCCOVERTIME;COMPANIESQUITESELECTIVEONCCUSAGE;VERYCAUTIONSONCCOUTSOURCING;GENERICSERVI

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