跨文化交际案例分析 .pdfVIP

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跨文化交际案例分析

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CaseStudy1AgeandStatus

两位同事的矛盾使一家数据处理公司的总经理遇到了麻烦。一方是一位踌躇满志的法裔加拿大小伙

子，另一方是一位有特许签证的年长的中国女性，而此前两人确实很好的合作伙伴…..

Casedescription:

Amanagerinadata-processingcompanywashavingdifficultydealingwithaconflictbetweena

young,ambitiousFrenchCanadianmaleandhisco-worker,anolderChinesewomanwhowasona

specialvisafromChina.Shehadrecentlybecomeuncooperativeandhadmadeitcleartothemanager

thatshewouldnotbewillingtotraveltothecapitalwithherco-workertoholddiscussionwith

legislatorsaboutanewproductwithgreatenthusiasm.

Whenthemanageraskedherwhattheproblemwas,hereceivednoclearexplanation.Whenhe

askedherco-worker,theyoungmanhadnoinsightstooffer.TheyoungFrenchCanadianwasclearly

annoyed,however,thattheChinesewomanwasrefusingtoshareherdatawithhim.Thatmeanthe

couldn’tmakethepresentationtothelegislatorsbecauseshehadallthekeydataonhercomputer

disks.

Themanagerrepeatedquestionstoherbuther“problem”gotnowhere.Sohechangedhis

approach.Hebeganexplaininghisconcerns,asmangerandasspokespersonforthecompany,about

theupcomingmeetingwithlegislators.Hisexplanationabouthispositionwasunemotional.Inthat

climateshethenfeltshecouldexplainherposition.Sherevealedshefeltthatthatasanolder,andto

hermind,moreseniorperson,sheshouldnotbesenttothecapitolwithayoungeremployeewho

woulddothepresentationofmaterialshehadworkedhardtodevelop.Thatwoulddiminishher

status,shefelt.Thegeneralmangerknewtherootofhisheadache.

Questions:

1．Whatdoyouthinkcausedtheconflict