职业教育空中 乘务专业国家教学资源库.pptx

职业教育空中乘务专业国家教学资源库DealingwithDisruptivePassengerBehaviors旅客不安全行为处置

职业教育空中乘务专业教学资源库DealingwithDisruptivePassengerBehaviors旅客不安全行为处置

职业教育空中乘务专业教学资源库·Knowledge知识目标Tounderstandaboutdisruptivepassengerbehaviors.Tolearnaboutself-defensetrainingforcrewmembers.Toknowaboutthecurrentaviationsecuritysituationsaroundtheworld.·Ability能力目标Couldmastertheexpressionsandproceduresfordealingwithpassengerssmokingonboardandpassengersinvolvedintheprohibiteduseofportableelectronicequipment.Couldmastertheexpressionsfordealingwithpassengersoccupyingotherpassengers’seat.Couldmastertheexpressionsandprocedureswhiledealingwithdrunkenpassengers.·Quality素质目标Befamiliarwithaviationlawsandregulations;Cultivatingthequalityofreverenceoflife,reverenceofrules,reverenceofduties;Bepassionateincivilaviationworkpositionanddevotedtoit.LearningObjectives学习目标

DisruptivePassengerBehavior/AirRageAbnormalorabusivebehavioronthepartofpassengerseitheratairportsoronboardcommercialflights.

ExpressionsforAviationSecurityOfficersonDutySmokingonBoardElectronicDevicesRestriction·Pleaserefrainfromsmoking./Nosmoking,please.·Pleaseextinguish/putoutyourcigaretteatonce.·Madam/Sir,theplaneistakingoffshortly.AccordingtothecivilaviationregulationsofChina,pleaseturnoffyourmobilephoneorswitchittoflyingmoderightnow.Thankyouforyourcooperation.·Pleaseswitchoffyourcellphoneimmediately;otherwise,wewilltakenecessaryactionsaccordingtothelaw.·Yourbehaviorshaveviolatedthecivilaviationsecurityregulations,anditmayaffectyourtrip.

ExpressionsforAviationSecurityOfficersonDutyDealingwithDrunkPassengers·Pleasemakesurenomorealcoholicbeveragesaregiventohim.·Foryourhealth,pleaserefrainfromdrinkinganyalcoholicbeveragesonboard.Thankyouforyourcooperation!·Asyourbehaviorhasdisruptedotherpassengers