职业教育空中乘务专业国家教学96课件.pptx

职业教育空中乘务专业国家教学资源库乘务面试英语——客舱服务对话

职业教育空中乘务专业教学资源库登机（Boarding）入座(SeatArrangement)行李摆放(BaggageArrangement)提供毛毯和枕头(BlanketandPillowService)机上娱乐(In-flightEntertainmentService)回答乘客登机后的问题(AnsweringthePassengers’Questions)特殊旅客服务(SpecialPassengerService)起飞延误(FlightDelay)起飞前注意事项(Pre-flightNotice)餐饮服务(CateringService)免税品销售(Duty-freeSales)有关乘客身体状况(In-flightMedicalService)飞机下降前提示(NoticebeforeLanding)紧急着陆(EmergencyLanding)

职业教育空中乘务专业教学资源库一、登机Boarding1.A：Goodmorning,sir.Welcomeaboard.P:Goodmorning.2.A:Goodafternoon,ma’am.CouldIhaveyourboardingpass,please?P:Goodafternoon.Hereyouare.3.A:Excuseme.Couldyoutellmewhere30Ais?P:Sure.That’sinthemiddleofthecabinontheright.

职业教育空中乘务专业教学资源库词汇（Vocabulary）sirn.先生economyclass经济舱welcomev.欢迎windowseat靠窗的座位aboardadv.登机cabinn.客舱ma’amn.女士、夫人walkdown沿......走boardingpass登机牌aislen.过道onboard登机traveln.v.旅行delayv.延误，耽搁aloneadv.单独地airportn.机场baggagen.行李MU587东航587航班followv.跟随businessclass商务舱bekindofsb.（夸）某人友善

职业教育空中乘务专业教学资源库二、安排座位Seat?Arrangement1.?您的座位号标在行李架边缘。Your?seat?number?ison?the?overhead?bin.?2.好的，旅客登机完毕后，我帮您看看第一排有没有空座位。Sure,?I’ll?check?if?there?is?any?availableseatfor?you?in?the?first?rowafterboarding.?3.?对不起，您旁边的旅客想和她的孩子坐在一起，您方便跟她换座位吗？Excuse?me.?The?lady?next?to?you?wants?to?sit?with?her?kid.?Would?you?mind?changing?seats?with?her?

职业教育空中乘务专业教学资源库4.对不起，机上无法办理升舱手续。建议您下次再地面提前办理。Iamafraidwecannotupgradeyourclassonboard.Isuggestthatyoumayupgradeinadvanceatcheck-incounternexttime.5.为了使飞机保持配载平衡，请您回到指定的位子上坐好，谢谢您的合作。Inordertokeeptheaircraftinbalance,pleasereturntoyourownseats.Thankyou.6.您好，您坐的是应急出口的位置，这是说明书，请您看一下，红色手柄不能触碰，在紧急情况下，请您协助我们的工作。Sir/Madam,theseatyouaretakingistheemergencyseat.Pleasedon’ttouchtheredhandle.Youcanreadthisinstructionformoreinformation,wemightneedyourhelpincaseofemergency.

职业教育空中乘务专业教学资源库三、行李摆放BaggageArr