职业教育空中乘务专业国家教学73课件.pptx

职业教育空中乘务专业国家教学资源库Special?PassengersService特殊旅客服务

职业教育空中乘务专业教学资源库Special?PassengersService特殊旅客服务

UsefulExpressions1.?UnaccompaniedMinor无人陪伴儿童·Letmeput?your?small?bag?in?the?overhead?bin,ok?你的小包阿姨帮你放在行李架上，好吗？·Here?is?the?bathroom.?Open?the?door?this?waythengoinsideand?switch?this?pin?to?latch.Mindyour?hand?while?opening?the?door.这是卫生间，这样开门，进去后通过这个销子插门，小心开门时夹手。·This?is?the?call?button?in?the?toilet.这是卫生间内的呼叫铃。

UsefulExpressions·Hi,?littleboy/girl,?do?you?have?a?nickname??May?I?call?you____?小朋友，你好！你的小名叫什么，阿姨叫你___可以吗？·Doyou?havetwopiecesofcheckedluggage?你有2件托运行李？·I’ll?takeyouto?your?seat.?Please?let?us?know?if?you?need?any?help.?让____阿姨/叔叔带你去座位，有什么事，随时告诉我们。·Hi,little?boy/?girl.?Here?is?your?delicious?food.?Be?careful!?The?entree?is?a?little?hot.?小朋友，这是为你准备的儿童餐，小心热食烫手。·I’ll?helpyoukeeping?your?traveling?documents?and?round?ticket,?thenIwillgiveitto?the?ground?staffwhenyouleavetheplane.证件和回程机票先放在阿姨/叔叔这里保管，下机时阿姨/叔叔会将这些证件一起交到地服人员的手中。

UsefulExpressions2.PassengersWhoNeedSpecialCare需要特殊帮助的旅客·What?is?your?seat?number??May?I?help?with?your?hand?luggage?您的座位号是多少？我帮您拿行李好么？·Pleasefollowmethisway.?It?is?a?window?seat.请您跟我从这边走。靠窗的是您的座位。·Would?you?mind?holding?my?arm??I?will?take?you?to?your?seat?if?you?like.如果您愿意，您可以扶着我的胳膊，我带您走过去，好么？·I?willput?your?hand?luggage?under?the?seat,thenit?would?be?more?convenient?to?take?when?you?leave.我帮您把行李放在座椅下面吧，落地后提拿也会方便些。·I?am?waiting?outside.?Please?call?me?if?youneedanyhelp.（使用洗手间时）我在外面等候您，如需要协助，请随时叫我。

UsefulExpressions·Relax./Take?it?easy.??I?willhelpadjust?the?seatback?and?air?vent?for?you.请您不要太紧张，我帮您调一下座椅靠背和通风口。·A?vomit?bag?is?in?the?seat?pocket?in?front?of?you.?I’ll?be?right?back?with?a?hot?towel?and?water.在您座椅前方口袋内有清洁袋，我去给您拿热毛巾和水，马上回来。·The?drink?is?in?the?paper?cup.?May?I?put?it?on?the?table?饮料我帮您倒在纸杯里了，放在桌子上可以么？（注：无臂残疾人只能用纸杯，塑料杯太硬无法用嘴咬住杯口。如果条件允许也可以提供吸管）·Here?is?your?meal.?May?I?open?it?for?you?这是您的餐食，请问需要我帮您打开么？·May?I?help?you?with?your?luggage?when?you?disemb