铁路客运站售票岗位作业李秀聪37课件.pptxVIP

主讲人：李秀聪Presenter:LiXiucong铁路客运站售票岗位作业TicketingPositionOperationsattheRailwayPassengerTrafficStation

复习六字始发改签法一接二问三输四做五核六交ⅠReceiveⅡAskⅢEnterⅥGiveⅤCheckⅣDoReviewSix-wordEndorsementMethodinOriginatingStation

问清改签日期、车次、席别是否符合改签条件，告知旅客相关规定查询是否有旅客需求的车票步骤一改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)CheckwhethertheconditionsforendorsementaremetandinformpassengersoftherelevantregulationsAskforthedate,trainnumberandseatclassoftheendorsementChecktheavailabilityofticketsrequestedbypassengersS