原创力文档- 1、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
- 2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击 这里二次下载。
- 3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
ICS03.080.99
CCSA12
团体标准
T/CIXXX—2024
、
线上咨询及导办帮办服务建设规范
SpecificationsfortheSystemConstructionofOnline
Consulting,GuidanceandAssistanceServices
2024-XX-XX发布2024-XX-XX实施
中国国际科技促进会发布
Q/LB.□XXXXX-XXXX
目次
前言II
1范围1
2规范性引用文件1
3术语和定义1
4基本原则2
4.1需求导向·······································································2
4.2合法合规·······································································2
4.3无偿服务·······································································2
4.4安全防护·······································································2
4.5高效便民·······································································2
5基本要求2
5.1平台配置·······································································2
5.2人员配置·······································································3
6服务范围3
6.1服务清单·······································································3
6.2服务形式·······································································3
7服务流程3
7.1服务发起·······································································3
7.2服务接待·······································································3
7.3服务受理·······································································3
7.4服务处置·······································································3
7.5服务结案·······································································4
7.6服务闭环·······································································4
8服务监督4
8.1服务测评·······································································4
8.2投诉处置·····
文档评论（0）