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酒店保洁岗位英语服务用语考试题
一、单选题（每题2分，共20题）
说明：选择最符合题意的选项。
1.Whenaguestasksforextratowels,thecleanershouldsay:
A.Towelsarenotavailablenow.
B.Iwillcheckandbringthemshortly.
C.Towelsarefree,butyouneedtopay.
D.Sorry,thehoteldoesnotprovidetowels.
2.Aguestcomplainsaboutadirtybathroom,thecleanershouldrespond:
A.Itwascleanedjustyesterday.
B.Iwillcleanitagainimmediately.
C.Thebathroomisalwaysclean.
D.Youshouldcleanityourself.
3.Toaskaguestiftheyneedanythingelse,thecleanercansay:
A.Doyouwanttodie?
B.IsthereanythingIcandoforyou?
C.Doyouneedtodie?
D.Doyouwanttogotobed?
4.Whenleavingtheroomaftercleaning,thecleanershouldsay:
A.Goodbye,pleaselockthedoor.
B.Iwillleavenow,goodbye.
C.Theroomisclean.Pleaseenjoyyourstay.
D.Youcanleavetheroomnow.
5.Toapologizeforasmallmistake(e.g.,spillingsomething),thecleanershouldsay:
A.Imadeamistake,whatcanIdo?
B.It’snotmyfault,sodon’tworry.
C.Iamsorryfortheaccident.
D.Youshouldbemorecareful.
6.Whenaguestrequeststochangethebedlinens,thecleanershouldsay:
A.Idon’thavetimetochangethebed.
B.Sure,Iwillchangethemforyou.
C.Bedlinensarenotincludedintheservice.
D.Youcanchangethemyourself.
7.Toofferavacuumcleanertoaguest,thecleanercansay:
A.Iwillvacuumyourroomnow.
B.Youshouldvacuumyourroom.
C.Vacuumingisnotmyjob.
D.Idon’tknowhowtovacuum.
8.Whenaguestasksforawake-upcall,thecleanershouldsay:
A.Iwillcallyoutomorrow.
B.Icannotsetawake-upcall.
C.Sure,Iwillremindyouinthemorning.
D.Wake-upcallsarenotfree.
9.Toremindaguesttolockthedoorbeforeleaving,thecleanercansay:
A.Don’tforgettolockthedoor.
B.Youshouldlockthedooryourself.
C.Iwilllockthedoorforyou.
D.Lockingthedoorisnotmyresponsibility.
10.Whenaguestasksforahairdryer,
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