前台迎宾岗位英语服务能力考核题.docxVIP

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前台迎宾岗位英语服务能力考核题

一、单项选择题（每题2分，共20题）

说明：下列每题均有四个选项，请选择最符合题意的答案。

1.Whenaguestarrives,thefirstthingareceptionistshoulddois:

A.Immediatelychecktheirreservationstatus.

B.Greetthemwarmlyandaskhowtheyaredoing.

C.Askfortheirnameandroomnumber.

D.Turnontheairconditioneriftheroomistoohot.

答案：B

2.Ifaguestasksfordirectionstotherestaurant,whichresponseismostappropriate?

A.Sorry,Idontknow.

B.It’sonthethirdfloor,leftaftertheelevators.

C.Youcanasktheconciergeformoredetails.

D.I’llshowyouonmyphoneifyoufollowme.

答案：B

3.Whenhandlingacomplaintaboutslowinternet,whichphraseismosteffective?

A.I’msorryyou’rehavingtrouble,buttheprovideristheissue.

B.Letmecheckthespeedrightnowandcallthetechnician.

C.It’sprobablyyourdevice;tryrestartingit.

D.Idon’thavetheauthoritytofixthis.

答案：B

4.Howshouldareceptionistrespondtoaguestwhoforgottheirkeycard?

A.Youshouldhavekeptitwithyou.

B.Icanissueanewone,butthere’safee.

C.Letmecallthesecurityofficetoassistyou.

D.Youcanusetheemergencyphonetocallthefrontdesk.

答案：C

5.Ifaguestasksaboutthenearesttaxistand,thebestresponseis:

A.It’sabout10minutesawaybycar.

B.Youcanfinditonyourhotelmap.

C.I’llcallataxiforyourightaway.

D.I’mnotsure,buttheconciergecanhelp.

答案：A

6.Whenaguestasksforwake-upservice,whichinformationshouldthereceptionistconfirm?

A.Theexacttimeandroomnumber.

B.Thetypeofbreakfasttheyprefer.

C.Whethertheyneedanextrapillow.

D.Thecostoftheservice.

答案：A

7.Ifaguestasksaboutlocalattractions,whichresponseismosthelpful?

A.Therearemanythingstosee,butI’mnotyourtourguide.

B.Youcancheckthebrochuresinthelobby.

C.Irecommendthenearbymuseumandbeach.

D.Idon’thavetimetogiveyourecommendations.

答案：C

8.Whenaguestarriveslateatnight,whichphra