外贸英语沟通技能培训第5天测试题及答案详解.docxVIP

第PAGE页共NUMPAGES页

外贸英语沟通技能培训第5天测试题及答案详解

一、选择题（共10题，每题2分，共20分）

1.当客户询问关于产品交货期的疑问时，以下哪种回答方式最合适？

A.Ithinkitwillbereadysoon.

B.Wecantpromisetheexactdeliverytime.

C.Thedeliverytimewillbeconfirmedafterpaymentisreceived.

D.Itdependsonyourorderquantity.

2.在邮件中表达感谢时，以下哪种表达方式最正式？

A.Thanksalotforyoursupport.

B.Iappreciateyourcooperationverymuch.

C.Youarewelcome.

D.Noproblem.

3.客户要求修改产品规格，但工厂无法满足。以下哪种回复最能体现专业性？

A.Sorry,wecantmakethechanges.

B.Wewilltryourbesttohelpyou.

C.Ifyoucanacceptouralternativesolution,wecanproceed.

D.Wedontcareaboutyourrequest.

4.在报价时，以下哪种表述方式最清晰？

A.Thepriceisgood,pleaseacceptit.

B.Ourpriceiscompetitiveinthemarket.

C.Thepriceisbasedonyourordervolume.

D.Wecannegotiatethepricelater.

5.当客户投诉产品质量时，以下哪种处理方式最有效？

A.Wedonttakeresponsibilityforqualityissues.

B.Wewillinvestigatetheproblemandgetbacktoyou.

C.Itsyourfaultfornotcheckingtheproduct.

D.Wedonthavetimetodealwithcomplaints.

6.在邮件中请求客户提供银行账户信息时，以下哪种表达最礼貌？

A.Sendusyourbankdetailsimmediately.

B.Pleaseprovideyourbankaccountinformationforpayment.

C.Weneedyourbankdetailstoprocessthepayment.

D.Yourbankinformationisrequired.

7.当客户询问关于产品认证时，以下哪种回答最准确？

A.Wehavecertifications,butwedonthavethedocumentsnow.

B.Youcancheckourwebsiteforcertificationdetails.

C.Certificationsarenotimportantforourproducts.

D.Wewillgetthecertificationssoon.

8.在谈判中，以下哪种策略最有效？

A.Wewillnotmakeanyconcessions.

B.Wecanmeetyouhalfwayifyouarereasonable.

C.Wewillacceptyourpricewithoutdiscussion.

D.Wedontwanttonegotiateanymore.

9.当客户要求加急订单时，以下哪种回复最专业？

A.Wecantdoit,itstoourgent.

B.Wewilltryourbest,butwecantguaranteeit.

C.Ifyoupayextra,wecanprioritizeyourorder.

D.Wedontdorushorders.

10.在邮件中确认订单时，以下哪种表述最完整？

A.Yourorderisconfirmed,pleasewaitforourconfirmationemail.

B.Wereceivedy