从流程自动化到产业重构：云原生 AI 智能体驱动规模化增长实践指南.pptxVIP

Fromprocessautomationtoindustryreimagination

Unlocklarge-scalegrowthwith

cloud-poweredAIagents

REEARCHNTTU

WorldReportSeries2026

CloudinFinancialSeΓvices

Forgebusinessvaluethroughcloud-poweredAIagents

40

Orchestrateapathtowardcloud-native,AI-centric

financialservices

41

AdapttoAIevolutionandthechangingroleofcloud

39

Tableof

contents

Foreword

08

2

WorldCloudReport–FinancialServices2026

ExecutiveSteeringCommittee

PartnerwithCapgemini

04

06

03

26

18

Executivesummary

Methodology

Conclusion

WorldCloudReport–FinancialServices2026

capabilitieslikeretrieval-augmentedgeneration,audittrails,and

explainability.Theriseofprivateandhybridcomputeenvironmentsreflectsgrowingconcernsaroundtrust,compliance,andcross-borderdataregulations.

Forgebusinessvaluethroughcloud-poweredAIagents

AIagentshostedoncloudplatformsareunlockingsignificantbusinessvalueforbanksandinsurers.Elasticcomputeandscalableinfrastructureallowagentstoadjustdynamicallytoworkloaddemandsanddrive

operationalefficiency.Assistiveandautonomousagentsautomatemanualtasksinunderwriting,creditscoring,andcustomerservice,freeinguphumancapacityformorestrategicwork.

Next-generationoperatingmodelsareemerging,withfullyautonomousfunctionssuchasAI-basedunderwritingandcontactcenters.Theshiftfromlarge,general-purposelanguagemodelstosmaller,task-specific

agentsenablesgreaterprecisionandagility.Managedorchestrationservicesonthecloudfacilitateinter-agentcommunicationandtask

sequencing,whileindustryframeworkssupportseamlessintegration.

CXisbeingtransformedthroughreal-time,contextualdecision-makingandhyper-personalizedservices,andthesecapabilitiesarenolonger

optional:88%ofthefinancialservicesexecutivespolledforthisreportsaidcustomersnowexpectanddemandpersonalizationandreleva