批次召回概览：业务流程与实施策略.pptxVIP

J61BatchRecall

Overview

SAPAG

OverviewScenario–BatchRecallThisscenarioismadeupofseveralbuildingblocks,whichcontainthepreconfigurationsettingsrequiredforthebatchrecallscenario.Buildingblockscanhelpyoutoimplementthesolutionandputintoproductionquickly.BusinessViewThebusinessviewshowsthebusinesspartnersparticipatinginthebatchrecallscenario,theentirescopeofthebusinessprocesses,andthebenefitsforthepartiesinvolved.Thisscenarioenactsabatchrecall.Adefectbatchisidentifiedandmustberecalledfromcustomersandprospectswhohavereceivedthebatch.Aprogramisexecutedtoidentifyallcustomerswhohavereceivedadefectbatch.Theuserthenchoosestheaddressesoftheappropriatecontactpersons,andthesystemprintsastandardlettertoeachcustomertoinformthemoftherecall.Thesubsequentactivitiesforeachcustomerarestoredinthesystem.Returndeliveriesarealsoenteredanddocumented,ifnecessary.Lastly,aqualityinspectiontakesplaceuponthereturnofthedefectbatch.

BusinessView-BatchRecallBusinessBenefitsCustomerVendor/ManufacturerBusinessBenefitsAfteracustomerhasreceivedhisorder,herealizesthatthebatchisdefectandnotifiesthevendor.Thevendorcreatesasalesactivitytobeginadirectmailingtoallrecipientsofthedefectbatch.Oncethemailinglistisdetermined,thelettersareprinted.Thisactionautomaticallycompletesthefirstsalesactivityandsubsequentlycreatesindividualfollow-upsalesactivitiespercustomerinthemailinglist.Thecustomerreceivestheletteraboutthedefectbatchanddecidestoreturnthegoods.Thisisdocumentedinthefollowupsalesactivityandareturnsorderiscreated.Thereturnsdeliverytakesplaceandaqualityinspectionfollows.SendNotificationofDefectBatchPrintMailingListandGenerateFollowUpActivityAgreetoReturnofDefectBatchCreateReturnsDocumentCreateRet