工厂维修服务及订单处理概览.pptx

ScenarioOverview:

E76:Service–RepairsatPlant

Service–RepairsatPlantCreationofservicenotification

-Creationofrepairorder

-Returnsdeliveryviareturniteminrepairorder

-Creationofserviceorderviaitemproposal

Variant1:Rep.OrderProcessingw.InterimMaterial

-Provisionofinterimmaterial

-Serviceorderconfirmationwithactuallabour

hoursandmaterialsused

-Deliverytocustomer

-Resource-relatedbilling

-Serviceordersettlementtorepairorder

-RepairordersettlementtoCOPAService–RepairsatPlantSummaryContentMachineryandEquipmentValueChain4OverviewContentE76IndustrialMachineryComponentsService–RepairsatPlantService–RepairsatPlant

Service–RepairsatPlantVariant2:Rep.OrderProcessingwithCostEstimate

-Costestimateaccordingtoplannedlabour

hoursandmaterials

-Quotationonserviceprice

-Acceptance-executionoftherepairserviceand

billingaccordingtotheplannedcosts

-Rejection-userstatuscontrolstheprocessflow

inserviceorder

Service–RepairsatPlantSummaryContentMachineryandEquipmentValueChain4OverviewContentE76IndustrialMachineryComponentsService–RepairsatPlant

BP01(DE/IKR)BP01Production

PlantBP01

BUSMBCompanyDEBP01BP02Distribution

CenterBP03Storage01Controlling

AreaCompanyCodePlant

Country

CitySalesOrganizationDistributionChannelDivisionOperating

ConcernBP0XBUSMB

InterCDEBP0X

ICPlantBP0XBP02BP03OrganizationalStructure–SAPBestPracticesYDI1(DE)01020301010201Repairordercreationfromservicenotification(mainiteminrepairorder)Returnsdeliveryfordefectivematerial(returniteminrepairorder)Serviceordercreation(repairiteminrepairorder)Deliveryofrepaireddevicestocustomer(deliveryiteminrepairorder)TechnicalcompletionofserviceorderVar