工厂退货与维修业务概览及优势.pptxVIP

SAPAGD42

ReturnsRepairsatPlantforITServices

Overview

ReturnsRepairsatPlantHighlights ServicenotificationRepairorderAutomaticcreationofserviceorderManagementoftechnicalobjects‘equipments’Checkofwarranty Crossapplicationtimesheet Resource-relatedbilling

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionTransparentrepairprocessFlexibleplanningfunctionalityDetailedcostcontrollingCreatecustomercontractActivity:Customersends

servomotorCreatereturndeliverywithreferencetorepairorderChangeservicenotification-CreationofrepairorderwithreferencetoservicenotificationCreateservicenotificationQuickerresponsetoclientsDisplayrepairorderDecreasedprocessingtimesNecessaryinformationalwaysuptodate

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsChangerepairorder‘startrepairs’automaticcreationofserviceorderStockoverviewChangeserviceorderPostgoodsissueActivity:TechnicianrepairsservomotorIssueNotaFiscaltodeliverrepairedgoodsPostNotaFiscalofgoodsdeliveredbycustomer

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsChangeequipment-equipmentstatusarrived‘atcustomersite’+assigncustomerwarrantyCloseserviceorder(technically)DisplaystatusofrepairorderCreatebillingrequestforresource-relatedbillingSettlementofserviceorderRecordactualtimeworkedandtransfertimetoserviceorderCheckplanned/actualcostsServomotorarrivesatcustomersite

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsCloseserviceorder(businessview)Createbillingdocumentforresource-related

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