IT服务预防性维护概览与业务优势.pptxVIP

D43PreventiveMaintenanceforITServices-OverviewSAPAG

PreventiveMaintenanceHighlights Managementoftechnicalobjects‘equipments’Maintenanceplanisupdatedautomaticallyafter beingcreatedmanuallyServiceordersarecreatedautomatically

whencorrespondingmaintenancedatehasbeen

reachedTravelmanagement Crossapplicationtimesheet Resource-relatedbilling

BusinessView-PreventiveMaintenanceBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionAutomaticfollow-upofordersanditsmaintenanceprocedureTransparentmaintenanceprocessFlexibleplanningfunctionalityClearoverviewofimportantmaintenancekeyfiguresDetailedcostcontrollingandcostcalculationinthefutureCreatecustomercontractChangeserviceorderActivity:ServicetechniciancarriesoutmaintenanceSchedulemaintenanceplan(programsupportforfurthermaintenancedates)CreatemaintenanceplanwithreferencetotechnicalobjectCreatetechnicalobject‘type–customerequipment”DisplaySchedulelist(automaticcreationofserviceorder)

BusinessView-PreventiveMaintenanceBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsSettletravelexpensesDisplayactualcosts(serviceorder)Createresource-relatedbillingDiscountserviceorderRecordactualworkedtimeandentertravelexpensesCloseserviceorder(technically)Closeserviceorder(business)

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft?,WINDOWS?,NT?,EXCEL?,Word?,PowerPoint?andSQLServer?areregisteredtrademarksofMicrosoftCorporation.IBM?,DB2?,DB2UniversalDatabase,