推进数字金融素养：两位试点的洞见.pptxVIP

AdvancingDigital

FinancialLiteracy:

Insightsfromtwo

pilotprojectsinAfrica

03PracticalguideforDFSprovidersimplementingDFL

initiativesinLMICs19

3.1Platform/channelstrategy22

3.2Content24

3.3Promotionandpartnerships27

3.4Monitoring,evaluationandlearning29

Contents

Executivesummary05

Keylessons07

Recommendations08

04Keylessonsfromthepilotprojects33

05RecommendationsforDFLpilotpartners36

02OverviewoftheDFLpilotprojects16

01TheVisaandGSMADFLpartnership13

Introduction09

06Conclusion39

Acronyms

andabbreviations

API

Applicationprogramminginterface

MFI

Microfinanceinstitution

BTC

Bitcoin

MMP

Mobilemoneyprovider

CRM

Customerrelationshipmanagement

MNO

Mobilenetworkoperator

DFL

Digitalfinancialliteracy

NGO

Nongovernmentalorganisation

DFS

Digitalfinancialservices

NMSE

Nano,microandsmallenterprise

HCD

Human-centreddesign

P2P

Peer-to-peer

IVR

Interactivevoiceresponse

SACCO

SavingsandCreditCo-operativeSociety

KPI

Keyperformanceindicator

SMS

Shortmessageservice

LMIC

Low-andmiddle-incomecountry

UX