ReservingaTable旅游英语69课件讲解.pptxVIP

ReservingaTable主讲人：安娜旅游英语

情景导入

三大核心要素The5Ws关键信息PolitenessTone礼貌与语气ConfirmationCancellation确认与取消01TheFirstElement02TheSecondElement03TheThirdElement

TheFirstElementWho(谁):When(何时):Where(何地):Why(为何留下联系方式):What(何种要求):The5Ws把加粗和不加粗的分成两列三大核心要素atablefortwo（两人桌）apartyoffour（四人位）onFriday,October27th,at7PM具体地址或分店名awindowseat,ifpossible特殊饮食需求清晰地报上你的姓氏，如ThisisMr.Wang并留下电话

TheFirstRule三大黄金法则TheSecondElementTheOpening(开场白)Goodevening/afternoon.Iliketomakeareservation,please.TheMagicWords(魔法词汇)Couldyou…?Woulditbepossibleto…?PolitenessToneHandlingNo(应对拒绝)Doyouhaveanythingavailableearlierorlaterthatday?Couldyouputmeonthewaitinglist?

TheThirdElement:ConfirmationCancellation(确认与取消)1ConfirmationisKey(确认至关重要)So,that’satablefortwo,forMr.Wang,at7PMonFriday,October27th.Isthatcorrect?2TheGracefulCancellation优雅地取消I’mcallingtocancelmyreservationfortonight.I’mverysorryforanyinconvenience.TheFirstRule三大黄金法则

核心技能：现场对话讲解Restaurant：Goodevening,BellaVista.HowcanIhelpyou?You：Goodevening.Idliketomakeareservationfordinner,please.RestaurantL：Certainly.Forwhatdayandtime?You：ForthisSaturday,the28th,ataround7:30PM.Restaurant：Letmecheck…Yes,wehaveatableavailableat7:30.Howmanypeoplewillbeinyourparty?You：Therewillbefourofus.Werecelebratingmyparentsanniversary.Iwaswonderingifitwouldbepossibletogetatablewithaniceview?Restaurant：Acelebration,howlovely!Icancertainlyrequestawindowtableforyou.MayIhaveyournameandacontactnumber,please?You：Yes,ofcourse.ThenameisLi,L-I.Andmynumberis138-1234-5678.Restaurant：Thankyou,Ms.Li.So,toconfirm,wehaveatableforfour,forthisSaturday,the28th,at7:30PM.Wellseeyouthen.You：Perfect!Thankyousomuch.Werelookingforwardtoit.Goodbye.

知识串联The5Ws关键信息PolitenessTone礼貌与语气ConfirmationCancellation确认与取消01TheFirstEle