HotelRoomReservation旅游英语14课件讲解.pptxVIP

HotelRoomReservation主讲人：安娜旅游英语

情景导入

01TheFirstRule02TheSecondRule03TheThirdRule三大黄金法则PreparationConfirmationCommuinication

TheFirstRule三大黄金法则HotelRequirements(酒店要求)团队是老年人，需要安静、靠近电梯的房间吗？床品、楼层无障碍设施？TheFirstRule:Preparation成本和体验间找到最佳平衡点早餐、健身房、Wi-Fi等设施BudgetPreferences(预算与偏好)GuestInformation(客人信息)客人全名（与护照一致）、人数房间数量和类型精确的入住/退房日期

TheWrittenConfirmation(书面确认单)01Pre-ArrivalCheck(入住前复核)02TheSecondRule:ConfirmationTheFirstRule三大黄金法则

核心技能：现场对话讲解Guide:Goodmorning,mynameisLilyfromABCTravelAgency.Idliketomakeagroupreservation,please.Receptionist:Certainly.Forwhichdatesandhowmanyrooms?Guide：Itsforagroupof10seniorCanadiantourists.Theyllneed5twinrooms,fromOctober15thtoOctober18th,forthreenights.Receptionist:Letmecheck…Yes,wehaveavailability.Theratewouldbe600RMBperroom,pernight,includingbreakfast.Guide：Thatsoundsacceptable.Couldyoupleaseensurethatalltheroomsareonalowerfloor,closetotheelevators?Myguestsareseniorsandmighthavedifficultywithlongwalks.Receptionist：Ofcourse,wecanarrangethat.Iwillmakeanoteofit.Now,couldIgetthefullnamelistfortheguests?Guide：Absolutely.Iwillemailyouthenamelistrightafterthiscall.Andcouldyoupleasesendmeawrittenconfirmationwiththebookingreferencenumberonceitsdone?Receptionist：Noproblem.Welltakecareofit.Thankyouforyourcall.

知识串联三大黄金法则PreparationHotelRoonReservation法则二Confirmation确认法则一Preparation准备阶段法则三communication沟通阶段GuestInformationHotelRequirementsBudgetPreferences

导游职业自豪感内化于心，外化于行，传递中国文化展现中国风采导游

情景：?Youneedtobookahotelforafamily(acoupleandtheir5-year-oldchild).TheyplantostayduringtheSpringFestival,fromFebruary10thtoFebruary15th.Theywouldlikearoomwithoneking-sizebedand,ifpossible,acomplimentaryextrabedforthechild.TheyhavehighrequirementsforthehotelslocationandwishtostaynearWangfujing.Yourbudge