欧美风宾馆酒店基础英语培训教育课件.pptxVIP

TheHotelEnglishGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO酒店基础英语培训Byxxxx

Etiquette酒店礼仪关于礼仪Whatisetiquette?礼貌言行举止仪表专业得体周全穿着打扮专业的服务不冷漠、不过分、不做作服务到位、照顾周全在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。用短句，简化自己的英语表达从而避免错误。Tips小贴士:

目录CONTENTSPart1Part2Part3Part4Part5Part6Part7问候与欢迎GreetingDirection指路与带领Thanks感谢与回答Apologies致歉与答复Checkin入住Farewell道别Hotelplace酒店场所

GREETINGGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO问候与欢迎PartOne

Greeting问候与欢迎Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace用于中午以前WeletoourhotelGoodafternoonGoodeveningGoodmorningNicetomeetyouagainGlad/nicetomeetyouHello/Hi!Howareyou?Haveagoodrest很高兴再次见到您祝您休息好!用于下午六点过后见到您很高兴您好吗？用于中午至下午六点以前您好！

情景1：当国外客人来到大门前/前台时……TheleaderofprofessionaldesignerinChina.6yearsofmakingprofessional,500casestudiesfortheclassical,makesureyouwillbesatisfied.RAPIDdiffersfromthetraditionalproductionmodel,andcreateanewexperience.NEXTHello,sir!Wele!先生您好，欢迎！Goodafternoon,sir!WeletoIbisHotel/ourhotel!下午好先生，欢迎光临宜必思酒店！Goodevening,Ms.Nicetomeetyouinourhotel.MayIhelpyou?晚上好小姐，欢迎光临，请问我能为您服务吗？010203Greeting问候与欢迎Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace

DIRECTIONGreeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜HotelplaceLOGO指路与带领PartTwo

Direction指路与带领Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace请跟随我来。It’soverthere.Goupstairs/Downstairs.Turnleft/right.Followme,please.Pleasegotothe2ndfloor.Walkstraightahead.在那边。（用手指明方向）一直往前走。往左/右转。请到2楼。上/下楼。Thisway,please.这边请。

Direction指路与带领Greeting｜Direction｜Thanks｜Apologies｜Checkin｜Farewell｜Hotelplace情景2：当国外客人需要前台带领或指明