保修与退货管理：可退货零件流程概述.pptx

ScenarioOverview:

E81:WarrantyReturnsManagement-ReturnableParts

WarrantyReturnsManagement-ReturnablePartsSummaryContentMachineryandEquipmentValueChain4OverviewContentE81IndustrialMachineryComponentsWarrantyReturns

Mgmnt.-ReturnablePartsWarrantyReturnsManagement-Returnable

PartsCreationofwarrantyclaimWarrantycheckQualitynotificationVersionmanagementClaimingprocessatreimburserEDIMonitor

ManufacturerBP01(US/0010)BP01Production

PlantBP01

BUSMBCompanyUSBP01BP02Distribution

CenterBP03Storage01Controlling

AreaCompanyCodePlant

Country

CitySalesOrganizationDistributionChannelDivisionOperating

ConcernBP0XBUSMB

InterCUSBP0X

ICPlantBP0XBP02BP03OrganizationalStructure–SAPBestPracticesBP01(US)01020301010201SAPCRMProcessor(Importer/Distributor)WarrantyReturnsManagement-ReturnableParts:ComponentViewClaimant(Dealer)Claimantreportsthe

warrantyclaimReimburserClaimantsendsthereturnablepartwithclaimnumberCreditMemoEDIEDISAPR/3ClaimantreceiveswarrantyresultCreatewarrantyclaimfromclaimantCreatethefreedeliverytoreturntheparttoreimburserSendthewarrantyclaimtoreimburserandreturnthepartsDebitMemoSendoutthemessagewithclaimnumberorbarcodetothe

claimantandrequestthereturnablepartwithinaspecifictimeperiod.Changethewarrantyclaimandsetthestatusto“Partspartly//finallyreturnedCheckWarrantyValidationAfterfinaldecision,thefinalOCversionissenttotheclaimantCreditMemoiscreatedfortheclaimantCreatequalitynotification,putthereturnableparttothequality

inspectionstockandexecutetheinspectionCheckthewarrantyclaimConfirmandreturntheclaimTheclaimisreturnedwithanewversionDebitmemotoreimburser

WarrantyReturnsManagement-ReturnableParts:BusinessBenefitsWarrantyprocessingbetweenthreepartners:claimant,processor,and