电子商务英语第二版课件_电子商务英语13.pptVIP

LessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenLessonThirteenWhatisE-Commerce

·?Abstract:Thisarticlegivesthedefinitionofe-commerce.Itexplainsthemaincontentsincludinginformationservices,transactionsandpayments.Keywords:informationservices;transactions;payments;characteristicsofthee-commerceNewWordsSMEs中小企业sophisticateda.复杂的；高级的；尖端的replican.复制品；仿制品encryptionn.加密SkillTrainingLanguagefortalkingonthephone接通电话用语Hello?TipTopTrading.ThisisAnnaspeaking.Hello?Annaspeaking.HelloMrsSmith,howcanIhelpyou?HelloMrsSmith,howareyou?Imreallysorry,hesnotavailableatthemoment.CanItakeamessage?Imafraidhesbusy–shallIaskhimtocallyouback?Thankyouforcalling,goodbye.下订单使用语言Idliketoplaceanorderfor...我想下个订单……Weregoingtoneed...我们需要……Couldyousend...能不能发送……Couldwealsohave...我们还向要……Whencanweexpecttoreceivethem?预计我们什么时间能收到？婉言拒绝他人请求的语言?Thankyouforyouroffer.ButImreallysorry,Iwontbeableto.谢谢你的邀请，不过，我真的没法儿去。Imafraidit’sagainstcompanypolicy.抱歉，这是公司的规矩，不能违反。Itwouldntbeappropriate.这个不合适/不恰当。Withregret,Imgoingtohavetosayno.非常遗憾，我得说不。

ReadingMaterials（A)WhatIsYourBusinessPersonality?Abstract:Inbusiness,imageandfirstimpressionsarethefirstelementsonwhichpeoplearejudged.Thisarticleintroducessomepersonalitiesandthetraits,whichshouldbedevelopedandhonedifyouplanonsucceedinginbusiness.Keywords:personality;negotiator;leader;teamplayer返回ReadingMaterials（B)Goo