2025年酒店英语期中试卷及答案.pdfVIP

2025年酒店英语期中试卷及答案

一、单项选择题（每题2分，共10题）

1.Whatisthebestwaytoaddressaguestwhohasaspecial

request?

A.Politelydeclineifitisnotpossible

B.Askthefrontdeskforassistance

C.Politelyexplainthehotelpolicyandoffer

alternatives

D.Ignoretherequestandhopeitgoesaway

2.Whichofthefollowingisconsideredgoodcustomerservice

inahotel?

A.Leavingtheroomdirtyforhousekeeping

B.Takingalongtimetorespondtoguestcalls

C.Offeringasmileandassistancewhenguestsenter

D.Overchargingguestswithout