旅游英语服务用语专项训练.pdfVIP

旅游英语服务用语专项训练

考试时间：______分钟总分：______分姓名：______

一、选择题

1.Whilecheckingin,theguestasks,DoyouhaveanyfreeWi-Fi?

Themostappropriateresponsefromthereceptionistwouldbe:

a)Yes,wehaveinternet,butitsnotfree.

b)Wi-Fi?Yes,Ithinkso.Wheredoyouwanttoconnect?

c)Certainly.TheWi-Fiisavailableinthelobbyandallrooms.

d)Yes,freeWi-Fiisincludedintheroomrate.

2.Aguestwantstobookarestaurantfordinner.Whichofthe

followingphrasesisbestforconfirmingthereservationdetails?

a)So,youwanttoeatheretonight.Great!

b)Alright,Illjustwriteyournamedown.

c)MayIconfirmthereservationisfor7:30PM,forthree

people,andunderthenameSmith,isthatcorrect?

d)Noproblem,Illtakecareofthebooking.

3.Whenaguestcomplainsaboutthenoisyairconditioning,which

responseshowsgoodserviceEnglish?

a)Iknow,itsverynoisy,butitsnecessary.

b)Yes,itcanbeloud.Illaskmaintenancetocheckit,butI

cannotguaranteeanything.

c)Imverysorrytohearthat.Letmegetadifferentroomfor

yourightaway.

d)Airconditioningisstandardhere.Youshouldgetusedtoit.

4.Aguestasksfordirectionstothenearestbathroom.Whichis

themosthelpfulandpoliteresponse?

a)Itsrightthere,nexttothevendingmachines.

b)Gostraightahead,thenturnleft,andyoullseeit.

c)Imnotsure,maybeasksomeoneelse.

d)Oh,thebathroom?Yeah,itsupstairs,thirddooronyour

left.

5.Ifaguestcomplimentsthehotel,anappropriatereplyis:

a)Thatsveryniceofyoutosay.Wetryourbest.

b)Thankyou.Weappreciateyouropinion.

c)Imgladyoulikeit.IsthereanythingelseIcanhelpyou

with?

d)Allhotelsare