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2026年饭店英语b级前厅试卷及答案
2026年饭店英语B级前厅试卷
一、填空题（每题2分，共20分）
1.Whenaguestchecksin,thefrontdeskstaffshouldalways______theguestsidentificationtoverifytheiridentity.
2.Thetermcheck-inreferstotheprocessofaguest______intothehotel.
3.Ano-showisaguestwho______areservationbutdoesnotarriveatthehotel.
4.Thefrontdeskisresponsibleforhandlingallguest______andrequests.
5.Awake-upcallisaserviceprovidedbythehotelto______aguestataspecifiedtime.
6.Thehousekeepingdepartmentisresponsibleforthe______andcleanlinessoftheguestrooms
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