消费者行为学教学资料.pptxVIP

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  • 2026-05-13 发布于湖北
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Chapter9CommunicationandConsumerBehavior

Figure9.1BasicCommunicationModelSender(Source)Receiver(Consumer)MessageChannel(Medium)Feedback

ElementsoftheCommunicationsProcessTheMessageInitiator(theSource)TheSenderTheReceiverTheMediumTheMessageTheTargetAudience(theReceivers)Feedback-theReceiver’sResponse

IssuesinCredibilityCredibilityofInformalSourcesCredibilityofFormalSourcesCredibilityofSpokespersonsandEndorsersMessageCredibility

SleeperEffectTheideathatbothpositiveandnegativecredibilityeffectstendtodisappearafteraperiodoftime.

Barriers

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