书店服务试题及答案英语.docxVIP

书店服务试题及答案英语

一、单选题（每题1分，共10分）

1.WhichofthefollowingisNOTatypicalcustomerserviceskillforabookstorestaffmember?（1分）

A.Greetingcustomerswarmly

B.Knowingthelocationofbooks

C.Sellingunnecessaryitems

D.Handlingreturnsefficiently

【答案】C

【解析】Sellingunnecessaryitemsisnotatypicalcustomerserviceskillforabookstorestaffmember.

2.Whatistheprimarygoalofcustomerserviceinabookstore?（1分）

A.Tomaximizesales

B.Toprovideapleasantshoppingexperience

C.Tominimizecustomercomplaints

D.Toreduceoperatingcosts

【答案】B

【解析】Theprimarygoalofcustomerserviceinabookstoreistoprovideapleasantshoppingexperience.

3.Howshouldabookstorest