洲际酒店-关注质量课件.pptVIP

QualityFocus关注质量

Objectives目标Bytheendofthissessionyouwillbeableto:本章结束后，您将能够：Explainwhatqualityis 什么是质量Listthe3methodsusedtomeasurequalitywithintheInterContinentalHotelsGroup 列出洲际酒店集团使用的3种质量衡量方式Explainwhythesesystemsareinplace 解释实施这些系统的重要性

QualityMeasures

质量衡量方式ES–EmployeeSurvey员工调查GSTS–GuestSatisfactionTrackingSystem客人满意跟踪系统QES–QualityEvaluationSystem 质量评估系统

OurPurpose我们的目标Tocreatetheworld’sleadingplaces,tomeet,relax,anddream.打造全球领先、会晤、休闲和寻梦的首选之处OurVision我们的远景Transformthebusinesstobethemostpreferred,admired,andsuccessfulhot