2026年酒店英语导游中级英语水平模拟题.docxVIP

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2026年酒店英语导游中级英语水平模拟题

一、单项选择题（共10题，每题1分，共10分）

考察点：酒店服务场景常用表达及礼仪用语

1.Whenaguestasksforawake-upcall,thecorrectresponsefromahotelconciergeshouldbe:

A.Sure,Iwillcallyoutomorrow.

B.Noproblem,butyouneedtopayextraforit.

C.Certainly.Pleaseprovideyourroomnumberandtheexacttime.

D.Iwillremindyouwhenthetimecomes.

2.Aguestcomplainsthattheirroomistoonoisy.Whatshouldthehotelstaffsaytohandlethesituationprofessionally?

A.Noiseisnormalinahotel.

B.Iwillcheck,butthereisnothingIcando.

C.Iapologizeforth