企业培训酒店英语培训模板.pptxVIP

企业培训：酒店英语实战课程ProfessionalHotelEnglishTraining培训部门：人力资源部|日期：2025年12月

CONTENTS01基础沟通(BasicCommunication)02核心服务(CoreServices)03情景对话(SituationalDialogues)04总结回顾(SummaryReview)

01基础沟通BasicCommunication

问候与介绍(GreetingsIntroductions)常用句型(CommonPhrases)Goodmorning/afternoon/evening,sir/madam.Welcometoourhotel.MayIintroducemyself?Mynameis[YourName].Itsapleasuretomeetyou.Howareyoutoday?

询问与回答(AskingAnswering)常用询问句式(Asking)WhatcanIdoforyou?MayIhaveyourname,please?Couldyouspellthatforme?Wouldyoulike...?常用回答句式(Answering)Yes,certainly.Ofcourse