2026年旅游英语师二级《实务》练习题.docVIP

2026年旅游英语师二级《实务》练习题

姓名：_____?准考证号：_____?得分：______

一、单选题（总共10题，每题2分）

1.Whendealingwithaguestwhoiscomplainingaboutthequalityoftheroom,themostappropriateresponseforahotelreceptionististo:

A.Immediatelyapologizeandofferacomplimentaryupgrade.

B.Politelyaskforspecificdetailsandtheninvolvetheroomservicedepartment.

C.Defendthehotelspoliciesandexplainwhytheroommeetsstandardrequirements.

D.Suggestthegueststayinadifferenthotelfortheremainderoftheirstay.

2.Inatourgroup,ifapassengerexpressesdiscomfortdueto