天猫英语面试题及答案.docxVIP

天猫英语面试题及答案

一、单项选择题（共10分）

1.Inthecontextofe-commerce,whatdoesGMVstandfor?

A.GrossMarginValue

B.GrossMerchandiseVolume

C.GeneralMarketValue

D.GlobalMarketingVolume

答案：B

2.WhichbusinessmodeldoesTmallprimarilyoperateunder?

A.C2C

B.B2C

C.B2B

D.O2O

答案：B

3.Whenacustomerisextremelyangryaboutadelayedshipment,whatisthemostappropriatefirststepforaTmallcustomerservicerepresentative?

A.Ignorethecustomertoavoidconflict.

B.Apologizesincerelyandexpressempathy.

C.Explaintheshippingpolicyimmediately.