ISOTS 236862022 卓越服务-衡量卓越服务绩效标准立项发展报告.docx

卓越服务—衡量卓越服务绩效

标准立项发展报告

StandardizationDevelopmentReport:ServiceExcellence—MeasuringServiceExcellencePerformance

摘要

关键词：卓越服务；服务绩效测量；ISO/TS23686；服务标准化；绩效评价；服务质量

Keywords:ServiceExcellence;ServicePerformanceMeasurement;ISO/TS23686;ServiceStandardization;PerformanceEvaluation;Servi