美国消费者对电商配送有哪些诉求-.pptxVIP

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  • 2026-10-13 发布于河北
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LogisticsPractice

WhatdoUS

consumerswantfrome-commercedeliveries?

AsUSe-commercegrowthslows,retailersandlogisticsprovidersfacerisingdeliverycosts.Asurveyofconsumerpreferencesfor

packageshipments—speedorreliability?—couldhelpinformpriorities.

bySandyGosling

withIsabellePan,LoraineLi,andSandeepShenoy

February2025

Consumersstilllovetoshoponline,butgrowthine-commerceisnolongerlikelytobeas

frenziedasitwasinrecentyears.E-commercesalesintheUnitedStatessoaredto18percent

annualgrowthbetween2019and2023.Ouranalysis

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