从困扰到愉悦:打造下一代人工智能银行对话机器人-.docxVIP

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从困扰到愉悦:打造下一代人工智能银行对话机器人-.docx

Fromfrustrationtodelight:DesigningthenextgenerationofAI-poweredbankingchatbots

Today’sbankingchatbotsmayfrustratesome.Tomorrow’swilllikelyadvise,anticipate,andact.Togetthere,banksshouldtreatchatbotsasintelligent,human-centered

partners.

ByValSrinivas,KristinKorzekwa,ShivalikSrivastav

Article?5-minread?17July2025?DeloitteCenterforFinancialServices

Imagineit’s2030.You’rereadytoupgradetoasleeknewelectric

vehicle.Youopenyourbank’sappandask,“What’sthebestcar

loanIcanget?”Yourpersonalizedbankingassistant—a

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