2027年客户体验趋势报告..docxVIP

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  • 2026-11-02 发布于河北
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2027CXTRENDSREPORT

2027CXTRENDSREPORT

Frominfluencetoaction:

WhybrandsmustapplyAI

intentionallyasittakesamoreautonomousroleinCX.

Foreword2

Sean

SeanMuzzy

GlobalPresident,Acxiom

WeallknowtheuseofAIisevolvingquickly.ButcheckoutourannualCXTrendsReportsandyou’llsee

justhowmuchhaschangedinthespaceofayear.

Lastyear,weexploredhowAIalgorithmswere

influencingpeopleandshapingtheirexperiences.

In2027,we’removingintoverydifferentterritory:AIisincreasinglymakingimportantde

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