TL 9000 质量管理体系要求手册.doc

Telecommunications Forum (QuEST Forum) TL 9000 Quality Management System Requirements Handbook Release 3.0 Copyright Copyright _ __ _ 2001 Quality Excellence for Suppliers of Telecommunications Forum For further information, see the QuEST Forum web site at: TL 9000 is a registered trademark of the Quality for Excellence for Suppliers of Telecommunications Forum. Sections of this document contain copyrighted material from a variety of sources; these sources are identified in the Bibliography of this handbook. The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2000. This text is copyrighted by the International Organization for Standardization. Not for resale. No part of this standard may be copied or reproduced in any form, including an electronic retrieval system, without the prior written permission of the American National Standards Institute, Inc., 11 West 42 nd Street, New York, NY 10036, which holds reproduction rights in the United States. Approved and Adopted by the QuEST Forum Effective March 31, 2001 TL 9000 Quality Management System Requirements Handbook 3.0 Ii Foreword Foreword The TL 9000 Quality Management System Requirements Handbook was prepared in a cooperative effort by the members of the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum. From the outset the QuEST Forum’s goal has been to develop and maintain a consistent set of quality system requirements and measurements that, when implemented, will help provide telecommunications customers with faster, better and more cost-effective services. This book complements the TL 9000 Quality Management System Measurements Handbook with requirements that support Telecommunications industry service providers and their suppliers’commitment to meeting the