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Telecommunications Forum
(QuEST Forum)
TL 9000
Quality Management System
Requirements Handbook
Release 3.0
Copyright
Copyright _ __ _ 2001 Quality Excellence for Suppliers of Telecommunications Forum
For further information,
see the QuEST Forum web site at:
TL 9000 is a registered trademark
of the
Quality for Excellence for Suppliers of Telecommunications Forum.
Sections of this document contain copyrighted material from a variety of sources; these sources are
identified in the Bibliography of this handbook.
The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2000.
This text is copyrighted by the International Organization for Standardization. Not for resale. No part of
this standard may be copied or reproduced in any form, including an electronic retrieval system, without
the prior written permission of the American National Standards Institute, Inc., 11 West 42 nd Street, New
York, NY 10036, which holds reproduction rights in the United States.
Approved and Adopted
by the
QuEST Forum
Effective
March 31, 2001
TL 9000 Quality Management System Requirements Handbook 3.0
Ii
Foreword
Foreword
The TL 9000 Quality Management System Requirements Handbook was
prepared in a cooperative effort by the members of the Quality Excellence for
Suppliers of Telecommunications (QuEST) Forum. From the outset the QuEST
Forum’s goal has been to develop and maintain a consistent set of quality
system requirements and measurements that, when implemented, will help
provide telecommunications customers with faster, better and more cost-effective
services.
This book complements the TL 9000 Quality Management System
Measurements Handbook with requirements that support Telecommunications
industry service providers and their suppliers’commitment to meeting the
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