IBM管理咨询-企业电力学习解决方案.doc

Florida Power Light On Demand Learning Environment Table of Contents Executive Summary 3 Our Understanding 4 Our Solution 5 The Value of Our Capabilities 7 The Value of Our Tools 8 Witness System’s eQuality Now and eQuality Producer 11 Our Ongoing Relationship with Florida Power Light 13 IBM’s Own Learning Transformation Story 14 Response to RFP Questions 16 Pricing 23 Assumptions 25 Client References and Citations 26 IBM Business Terms and Conditions 32 ? Copyright 2004 IBM (unpublished). All rights reserved. If not otherwise expressly governed by the terms of a written confidentiality agreement executed by the parties, the information presented herein is IBM Confidential information and shall only be disclosed to those employees who have a need to know of its contents, shall not be disclosed to third parties or outside Florida Power and Light, and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal for the contemplated business arrangement with IBM without the express written consent of International Business Machines Corporation (IBM). This proposal is valid for 90 days from the date on the cover. Executive Summary The Florida Power Light Company (FPL) E-Learning Request for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool, Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level. FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years before full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology stand