转变促成的基本方法.pptVIP

1 Why Are You Here? Change Enablement should be a core competency of all BC practitioners. Change Enablement should be a part of all integrated solutions that we provide to our clients. Our Change Enablement philosophy allows us to customize our consulting approach to meet each clients unique organizational situation. A story … Why change fails? People refuse to change their behavior People find ways to get around the change People accept only portions of the change Managers operate in fire drill mode Organization remains reactive vs. proactive Change is resisted Business is disrupted to a greater degree than expected Resources (time, money, people) are wasted Market opportunities are lost Workforce morale declines What’s the impact on future change? People lose confidence in leadership Levels of change resistance increase Old ways of doing things become entrenched Future change efforts require more time and money to change behavior The human side of change In many instances there are alternate views…. The change is the same for everybody Change is different for every individual, we may all perceive it in different ways It won’t, people will adapt the new system/process to their current behaviour People will first want to know what they are losing, until they have clarity around this they will not focus on the future state Most organisations rate very poorly in terms of effective communication Provide evidence 推动企业转变的动力因素 转变的成功率 安达信的经验 “除非被激励，人们是不会自动改变的，在企业变革中的最大挑战是如何激励人们停止使用他们坚信是起作用的做法而去尝试一种新的做法” “理转变的过程可能是顾问所面临的最大的挑战… 使得转变发生是我们的客户投入越来越多的时间和金钱与我们一起工作的原因，因此，转变是我们真正的工作重点” “成功… 来自于高层管理有效的沟通和全员参与，这样每个人都清楚什么事情正在发生… 我们发现对于我们正在致力于哪些问题的开诚布公的沟通是取得成功的至关重要的条件” 主要的阻碍因素 转变的阻力 阻力的来源 不明白是什么业务问题需要通过转变来解决 不相信自己的工作会由此变得容易 不具备在新环境下工作的技能 担心自己的工作会被取代 害怕看起来很笨 对变化的恐惧 以前曾有过不成功的软件实施 阻力的金字塔 是什么阻碍成功的转变 影响转变促成成败的主要因素 8 Best Practices for Change 1. Determine organizational readiness business case for change 2. Articulate a compelling vision for change 3. Design a tailored