商务英语Unit 1 Customers.pptVIP

商务英语Unit 4 Troubleshooting 教材：新视野商务英语（上） Unit 4 Troubleshooting Objectives Key vocabulary Lead-in Language focus Skills Business communication Homework Objectives When the learners finish learning this unit, they should be able to Dealing with various problems in doing business or solving the problems on business Collecting information on troubleshooting Skills Writing: clauses of purpose Reading: Ford’s spy team Listening: project management and troubleshooting Key vocabulary 1.goal: 球门 e.g. He kicked the ball into the goal. 进球得分 e.g. He scored a goal. 目标，目的 e.g. The company has achieved all its goals this year. Her goal is a place at university. 她的目标是在大学任教。 2. strategy: 策略，计谋 e.g. I think we have worked out a strategy for dealing with this situation. outsider: 局外人，外人 insider: 圈内人，知内情者 4. consultant: 顾问 e.g. a consultant to a software firm management consultant: 管理顾问 5. SWOT analysis: SWOT 分析 S: strength 优势 W: weakness 弱势 O: opportunity 机会 T: threat 威胁 1. 2. Language focus Car Dealers Yes, they _______ _______ us seriously. Yes, they _______ _______ more women selling cars. The dealers are always men. I think they _______ _______ _______ a soft-sell approach. 2. Special Features Children’s car seats and car phones _______ _______ available as standard. Language focus 3. Adverts They _______ _______ the adverts, too. Yes, I think there _______ _______ lots of product information in adverts. They _______ _______ _______ us about things like petrol consumption. Language focus Should and ought to ( recommendations ) Use: We use should and ought to recommend change, or to give advice. You ought to hire a management consultant. They should listen to women’s views. You shouldn’t try to change the things you can’t change. You ought not to postpone the meeting. What should we do? /What ought we to do? Should we change our code of p