7持续成功管理-一种质量管理方法.doc

ISO9004-2009组织持续成功管理-一种质量管理方法 Managing for the sustained success of an organization — A quality management approach 组织持续成功管理-一种质量管理方法 1 Scope This International Standard provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. This International Standard is not intended for certification, regulatory or contractual use. 1、范围 这个国际标准提供一种质量管理方法为组织实现持续成功提供指南。它适用于所有组织，无论其大小、类型和活动。本标准不是为认证、规范或合同用途编写。 2 Normative references The following referenced documents relate to the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9000, Quality management systems — Fundamentals and vocabulary 2、引用标准 下列引用标准与本文的应用有关，对于注日期引用的标准，只有指定的版本使用；对非注日期引用的标准，最新的版本适用。 Iso9000，质量管理体系-基础和术语 3 Terms and definitions For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply. 3.1 sustained success ?organization??result of the ability of an organization to achieve and maintain its objectives in the long term 3.2 organizations environment combination of internal and external factors and conditions that can affect the achievement of an organizations objectives and its behaviour towards its interested parties 3、术语和定义 本文使用的术语和定义包括iso9000中给出的，以及下列两个 3.1持续成功 组织长期持续保持实现其目标的能力 3.2 组织的环境 哪些能够影响组织目标实现和面向其利益相关方的行为的内外部因素、条件的结合体 4 Managing for the sustained success of an organization 4.1 General To achieve sustained success, top management should adopt a quality management approach. Theorganizations quality management system should be based on the principles described in Annex B. Theseprinciples describe concepts that are the foundation of an effective quality management system. To achieve sustained success, top management should apply these principles to the organizations quality managementsystem