国内外邮件礼节大全.doc

E-mail Etiquette电邮沟通礼节 Etiquette for senders 发送者的礼节 ? Don’t use BLOCK LETTERS, it is considered as shouting 请避免使用大写字母，通常被视为喊叫命令。 ? If you forward messages, don’t modify text of the other sender如果转发邮件，请不要修改上一位发送者的文字内容。 ? Be polite 有礼貌的 ? Write only things you would be able to say to them face to face 只写你能与他们面对面说的事情。 ? Avoid using strong expressions or opinions in E-mails 避免在邮件中表达过于激烈的措辞或观点 ? Avoid copy pasting screenshots directly to E-mails. By default, screenshots are in bitmap format which results to unnecessary large emails (1-2 MB). Instead, save a screenshot into .jpg or .gif file e.g. with MS Paint and attach it to your email. 请不要在邮件中直接粘贴印刷屏幕的图片，因为该图片默认为BMP格式，将导致不必要的大容量邮件（1-2 MB）。适当的做法是，将印刷屏幕的图片在微软画图板中另存为JPG或 GIF格式的文件，然后作为附件添加在邮件中。 ? Start E-mail with salutation and finish with a proper ending 以打招呼的形式作为邮件的开端，并以适当的结束语结束。 ? Use signatures according to instructions 根据指引使用签名档。 ? Answer only to them who need your answer 只向需要你回应的人回复邮件。 ? Don’t forward messages to people outside the conversation. If you forward something, please make sure that the recipient is entitled to see the information in the previous messages. 不要向谈话以外的人转发信息。当转发文件时，请确保收件人有资格看到早先的信息。 ? Do not send or forward emails containing user account or password information. Instead, deliver them in person, via phone or SMS. 不要发送或转发含有用户帐户或密码信息的邮件，请通过电话或手机短信亲自递交。 Addressing 邮件地址栏 ? To field - Target audience - people expected to react on your message “发给”栏 - 邮件的接收者，期待对你的邮件做出回应的人。 ? Cc field - People who need to be informed (no actions required!) “抄送”栏 - 需要被通知到的人（无需回应！） ? Bcc field - Recipients, who you don’t want the other recipients to see (Consider long and hard before using BCC field - Why you want to communicate in secret?) “密送”栏 - 收件人，但你不希望其他收件人看见。（在使用“密送”栏前，请仔细考虑 - 为什么要秘密抄送？） ? Use E-mail lists with consideration. Send E-mails only to people who you know ne