电子商务实战技巧打印版林万桂.ppt

* * 沟通练习（一） My name is Dennis Katritsis and I am the sales manager of Uniart Co Ltd company that it is specalized in Ancient A, B, C, D etc.I would like you to send me a quotation with?all your ABCD ?and their prices. UA1611 UA2702-1 – JA0801 –JA0806 – JA05 ? - ?- more send me also all the other ABCD designs that you have either they are ABCD either they are,Thank you in advance. 二、邮件沟通跟踪技巧 3个小时内，利用10个GMAIL 邮箱自动发出1500封邮件，将在发送完毕后1个小时内有10%得到客户的回复。 * Gmail 与Foxmail 兼容 1.服务器稳定 2.兼容率高 3.易备份 4.独有自动发送 5.易删除扩大空间 FOXMAIL操作流程-1 1.展开FOXMAIL主页 2.点击左上角写邮件状态 3.修改正确的主题 4.进入插入签名管理 5.自动插入签名管理适合客户初次询盘的模板信 6.点击发送邮件 7.进入发送状态指示兰 FOXMAIL操作流程-2 8.取消发送状态 9.出现发件箱状态未发送邮件标签 10.在发件箱根目录下建子目录命名为跟踪信 11.选中发件箱未发送邮件状态，点击鼠标右键下拉菜单《复制到》功能复制到跟踪信文件夹） 12.发送发件箱中未发送邮件（自动发送） 13.隔3-5天后，将跟踪信的所有邮件重新复制到发件箱进行自动发送和跟踪 流程图片 * 三、沟通问题和条款的出现案例分析1-2-3-4 * * 一个怪人/斯洛伐克客人 Ivan-Slovakia * 初次询盘2005年11月10日 We are a distributive company in Europe. We deal with accessories for smokers.We would like to import your products into European market. We want to some replica cigarette lighters. Please, send us your offer of your products and pricelist too. If prices arefavourable, we will make an order immediately . Nowadays we buy these products from Iran, but for a bad supply, we had to look for others companies.We have one condition: these lighters, after your testing, will not contain any gas.Because it did do problems with an import – so we fill it ourselves. * 客户指定货代 At now I was in contact With shipper.Hedoesn′thavproblem with transport. I know, that you don′t have prepared goods. Jakie, my shipper is very well, he sendme goods 10-15 times to year blind lower price.Yourgoods will be cost 500 USD. you don′t takegoods, because I could offer goods this year, butwhen you send this goods late, I will don′toffered next. I sent you monetoday. * 说服客人用我们的货代 You not know china custom policy, not you said write decorative gift ,if we write decorative gift , china custom will check and open container and car