Feedback教学反馈.pptVIP

Feedback教学反馈Elizabeth Higgins MDof Albany Medical CollegeAlbany, NY USA GME Core Lecture Oct 26th 2009 Revised for presentation in Beijing, China by Timothy Potter, MD March 2010 Goals 目标 Recognize the importance of feedback to the educational process认识反馈对教育过程的重要性 Learn the art of speaking objectively and precisely in giving feedback学习在给出反馈时客观且精确地叙述的艺术性 Demonstrate appropriate corrective feedback演示恰当的、有纠正作用的反馈 Feedback反馈 The MOST effective tool for change带来改变的最有效工具 “Corrective” and “reinforcing”纠正作用和强化作用 First things First!首要事情中的首要！ What’s the GOAL ?目标是什么？ Align Goals:排列目标： Helping the resident understand the difference between feedback and evaluation … never confuse the two 帮助住院医师理解反馈和评估之间的不同 …永远不要混淆这两个 (evaluation is when the train comes!) （评估是当列车来的时候！） How do we get to the Goal? Effective Feedback!我们怎样达到目标？有效的反馈！ Resistance 阻力 Barriers障碍 Must be done!一定要做！ What are the potential consequences of providing no feedback?没有反馈的可能后果是什么？ What are the potential consequences of providing the wrong kind of feedback? 错误反馈的可能后果是什么？ Perspective期望 Put yourself in their shoes…把你自己的脚放进他们的鞋里试一试 Can you “feel” the perspective of your learner? 你能“感觉到”你的学习者的期望吗？ Could you describe it back to them? 你能描述出学习者的期望并对他们说出来吗？ Feedback Tools and Tips-How 反馈工具和诀窍-如何 You are not God … so …你不是上帝…因此… Use Self-evaluation too (360-degree evaluation)也要使用自我评估（360度评估） Use words like “feel, felt, found” that acknowledge that this is your perspective, not an absolute verdict使用像“感觉、感到、发现”这样的词语，这些词语表明这是你的期望，不是一个绝对的决定 “I” message vs “You” message“我”信息及“你”信息 Feedback Tools and Tips-How反馈工具和诀窍-如何做 Your residents are human, so … 你的住院医师是人，因此… Small doses小剂量 Frequent doses … something we should all get used to重复给药…我们都应当熟悉 How … 如何做address behaviors, not personalities 处理的是行为，不是性格 How …如何 做With emotions under control控制情绪 How …如何做 With your goals aligned with those of the learner: “I’ve noticed something that might help you bec